We are sorry to hear that you have reason to file a claim.
In order to ease the claims handling process, we kindly ask you to follow this guide and we will evaluate your claim and get back to you as soon as possible.
... Based on the information provided, our Claims Team will evaluate your claim.
In case your claim is accepted we will either suggest a discount, repair, replacement of the affected part, replacement of the entire product.
When your claim has been received we will strive to get back to you as soon as possible. The duration for handling a claim depends on the complexity of a certain case and the quality of the documentation provided. If necessary, we will reach out for additional information.
In case you have different types of claims or claiming products from different orders, please submit separately.